PrepMeKids Terms and Conditions

Latest Update February 28, 2024

Welcome to PrepMeKids!

PrepMeKids provides personalized books for children and families, aimed at simplifying medical procedures and conditions. Our goal is to enhance healthcare experiences by offering stories that promote understanding and clarity. Each book is custom-made for a child using inputs provided by a legal guardian or authorized user. The content in our books is for informational purposes only and should not replace professional medical advice. Always consult with a physician or other qualified and accredited healthcare profession if you have any concerns or questions about your child's health. If you rely on the information provided in our books, you do so solely at your own risk.

These Terms and Conditions govern the contents and use of the website www.prepmekids.com (the “Site”) and outline the terms and conditions on which we provide the products available on the Site (the “Products”). Please read these Terms and Conditions carefully before using the Site or ordering any Products via the Site. By accessing the Site and/or purchasing Products, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

These Terms and Conditions apply to all Product sales by Us through the Site and shall override any other terms or conditions unless expressly agreed to in writing by Us. If you do not agree to these Terms and Conditions, then you may not use the Site. Please note that we may revise these Terms and Conditions, so we encourage you to review them regularly. It is the user's responsibility to check this page periodically for changes. If you find any modifications unacceptable to you, you must stop using the Site. Continued use of the Site after any changes indicates your acceptance of the revised terms.

If you have any inquiries regarding our site, please don't hesitate to reach out to us via email at howcanwehelp@prepmekids.com

1. Definitions

• PrepMeKis, "we," "us," or "our" refers to our business that creates personalized children's books.
• “User” refers to individuals, caregivers, legal guardians, and authorized users accessing our website and Services.
• “Buyer” means the person named on the Order;
• “Contract” means the Order and Order Confirmation;
• “Faulty” means containing a fault or defect; imperfect or defective;
• “Order” means your order for a Product from the Site;
• “Price” means the price together with postage and packing costs and any applicable taxes in force at the time of the Order (the buyer is responsible for taxes and duties), subject to any promotional offer or discount then applicable;
• “Terms and Conditions” means the standard terms and conditions of business set out in this document.
• “Business Day” means a day other than a Saturday or Sunday, or national holidays, on which banks are open for business, taking into account the customary business days observed in the specific country or market.

2. Use License

You may not use the Site in any improper or unlawful manner or in breach of any legislation or license that applies to you. Upon placing an order, you acknowledge that we may review your order, and the Content it contains. We may refuse to process an order where we believe that the Content violates our Terms and Conditions and our guidelines.

Users may be required to create an account to access certain features of PrepMeKids. Users are responsible for maintaining the security of their account credentials (follow strong password protocols). Users agree to provide accurate, current and complete information when creating an account or logging in.

• To access our services, only an authorized user who is 18 years old or older, including a child's parent(s), legal guardian(s), or an individual granted explicit permissions by an authorized user, is authorized to share a minor child's information and must agree to our terms and conditions, privacy policy, and disclaimer.
• Users are granted a limited license to access and use PrepMeKids for personal purposes.

Users are prohibited from:

• Republishing material from PrepMeKids
• Selling, sublicensing, or commercializing any material from PrepMeKids
• Using PrepMeKids in any way that could damage, disable, overburden, or impair the website
• Using automated means to access PrepMeKids, unless permitted by us

Violation of these terms may result in termination of your access to PrepMeKids, blocking, and deletion of posts. We may terminate your access to the Site at any time, with or without notice, at our sole discretion.

3. Scope and Acceptance

To place an Order you will need to follow the order procedure set out on the Site. This Agreement sets forth the terms and conditions under which you may use our Services. By using our Services, you confirm your acceptance of this Agreement.

4. Personalized Children's Books

PrepMeKids creates personalized children's books as tools to support young children and their caregivers for upcoming medical procedures or conditions. These books are crafted using both general medical information and personal and medical details provided by an authorized user, who may identify as a child's caregiver, legal guardian, or other. The sole purpose of these books is to create personalized, tailored content on an individual basis.

5. Disclaimer - NOT Medical Advice

PrepMeKids' books, posts, and content do not constitute medical advice. They should not be used as a substitute for seeking medical attention from a qualified healthcare professional. Our content is for informational purposes only and should not replace professional medical advice. If you have concerns or questions about your child's health, consult with a physician or other qualified healthcare professional. Relying on the information provided in our materials is done solely at your own risk.

The content in our books is for informational purposes only and should not replace professional medical advice. Consult with a physician or other qualified and accredited healthcare profession if you have any concerns or questions about your child's health. If you rely on the information provided in our books, you do so solely at your own risk. The content in our books, regardless of date, is not intended to replace direct medical advice from your doctor or other qualified healthcare professional. PrepMeKids does not provide medical advice, diagnosis, treatment, or management of conditions or symptoms. PrepMeKids aims to be a supportive tool for individuals preparing for medical procedures or conditions. We want to emphasize that we do not endorse or support any specific treatment or surgical procedures. Our role is entirely neutral, and we offer our personalized books as a resource for those seeking such services. The information and sequence of events presented in PrepMeKids books are based on general medical information and caregiver inputs (authorized user), but the actual process may vary depending on the healthcare provider's preferences, specific circumstances of the condition or procedure, individual needs, and local protocols or medical advancements.

Always consult with your medical provider to discuss all medical conditions and procedures, risks, and preparation strategies. While efforts are made to ensure the accuracy of our content, errors in information, authorized user inputs, selections, or printing may occur. Despite our efforts to maintain accuracy, the production process may present errors, whether printing-related or informational.

While efforts are made to ensure the accuracy of our content, discrepancies between the information presented in PrepMeKids books and actual medical procedures, outcomes, or processes may occur. These discrepancies may arise due to various factors such as updates in medical practices, individual patient circumstances, a healthcare provider's preferences, changes in healthcare protocols, or printing errors. We cannot be held liable for any discrepancies.

Preparation does not completely alleviate a child's fears or concerns, and while our books are designed to provide support to children and their families, it's important to note that preparation alone may not fully alleviate a child's fears or concerns. We do not make claims or guarantees that our books will eliminate procedural anxiety, fear, or (valid) emotions. Many children will still experience fear, apprehension, and anxiety before medical interventions. However, our hope is that they will have an improved understanding of what may occur and empower them to communicate any questions or concerns with an adult or qualified medical provider. Our books are specifically crafted to assist children in expressing their emotions, with the hope of improving the overall process.

Children may exhibit varied responses to the content of our books and preparation strategies, and we cannot be held responsible for individual reactions or effects on children, caregivers, or families. While we hope our books will aid in forming clear expectations, we cannot guarantee this outcome.

PrepMeKids is not a healthcare or medical company, medical authority, or medical provider. PrepMeKids is designed to complement, not substitute, the care and oversight of a legally qualified medical provider. To access our services, only an authorized user who is 18 years old or older, including a child's parent(s), legal guardian(s), or an individual granted explicit permissions by an authorized user, is authorized to share a minor child's information and must agree to our terms and conditions and privacy policy. PrepMeKids does not, under any circumstances, provide medical advice, diagnosis, treatment, or management of medical conditions. PrepMeKids is not a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition. Never disregard professional medical advice or delay in seeking it because of something you have read on PrepMeKids or its associated materials

6. Information Accuracy

While we strive for accuracy, actual medical procedures may vary significantly. We strongly advise all users to consult with their respective healthcare providers for special medical advice, guidance, and support strategies. While we make efforts to provide accurate and helpful information in our personalized children's books, it's important to understand that preparation for medical procedures or conditions can vary significantly from child to child. Our books hope to provide clear expectations and support, but they may not always be accurate and may affect children differently.

Preparation does not eliminate a child's concerns but proper preparation may empower kids with clearer expectations and a greater sense of control. However, it's important to recognize that preparation cannot guarantee that your child will be completely shielded from experiencing strong feelings, emotions, fears, stress, or anxiety. Every child is unique, with their own set of emotions and coping mechanisms, and as such, each child may respond differently to the content provided in our books.

We recognize the diversity of emotional and psychological responses children may have to medical situations. Although our books are carefully crafted to aid in the preparation process, it's important to regard them as supportive tools rather than sole solutions or exclusive preparation strategies.

In addition, we encourage you to reach out to your child's hospital or medical provider to explore resources available for preparing your child. Some hospitals have dedicated teams or child life specialists who specialize in certain procedures and can offer tailored preparation strategies. By utilizing these resources and fostering collaboration among healthcare professionals, parents, and caregivers, we can ensure that each child receives the personalized support they require not only during the preparation process but also in postoperative or aftercare stages.

Children can exhibit a wide range of abilities and comprehension levels. It's crucial for caregivers to proactively engage in discussions about preparation strategies beforehand and communicate any neurological, developmental, fears, phobias, or anxiety concerns their child may have. By addressing these factors in advance, healthcare providers and support teams can customize their approach to cater to the unique needs of each child. This tailored approach ensures a more comfortable and supportive experience for the child undergoing medical procedures.

7. Disclaimers and Limitation of Liability

Accuracy of Site Content: While we make every effort to ensure the accuracy and reliability of the information on the Site ("Site Content"), we cannot guarantee its completeness or currency. We may update the Site Content, including product details and pricing, without prior notice. Some Site Content may be provided by third parties, and while we aim for accuracy, we do not assume responsibility for its reliability or currency.

We do not guarantee uninterrupted or error-free access to the Site, nor do we warrant that defects will be corrected. While we strive to provide a secure browsing experience, we cannot guarantee the security of the Site or the prevention of disruptions. We shall not be held responsible for any loss or corruption of data during transmission or download.

Warranty Disclaimer: Except as expressly provided in these Terms and Conditions, the Site and all Site Content are provided "as is," without warranties of any kind, express or implied. We do not guarantee uninterrupted or error-free access to the Site or that it is free of viruses or harmful components.

Limitation of Liability: Our liability for breaches of this Contract is limited to the net purchase price of the Product purchased (excluding taxes and delivery costs). We are not liable for any indirect, incidental, consequential, or punitive damages, or any loss of profit, savings, or data, arising from your use of the Site, Site Content, or products purchased on our Site.

NOT Medical Advice: PrepMeKids will not be held liable for any discrepancies or differences between the content within our books and actual medical procedures. We cannot guarantee specific outcomes or results. PrepMeKids wishes to highlight that medical interventions, including procedures, surgeries, or treatments, inherently carry risks that may vary based on individual circumstances. We want to make it abundantly clear that PrepMeKids cannot be held liable in any way for any risks, adverse events, or complications that may occur before, during, or after any medical interventions. We strongly advise all users to engage in open and informed discussions with their healthcare providers to fully understand the potential risks and benefits of any medical procedure or condition. Our books aim to offer general information and support. However, it's important to note that they should not be considered as medical advice or a replacement for advice from a qualified healthcare professional or doctor. Never disregard professional medical advice or delay in seeking it because of something you have read on PrepMeKids or its associated materials, social media accounts or commentary.

PrepMeKids is provided on an "as is" basis. We make no warranties, express or implied, regarding the accuracy, completeness, reliability, or suitability of the content on our website, books, or online content on our social media accounts, or others. You agree to indemnify, defend, and hold Us, Our parent companies, subsidiaries, affiliates, and each of Our respective officers, directors, employees, owners, agents, contractors, partners, information providers, and licensors harmless from and against any and all claims, damages, liability, demands, losses, costs, and expenses (including legal fees), whether foreseeable or not, incurred or suffered by any of such parties. This indemnification extends to any claims or legal proceedings arising out of or in connection with:

• Your use of the Site, Site Content, or services provided through the Site.
• Your conduct in connection with the Site, services provided, or with other users of the Site.
• Any purchases, transactions, dealings, or arrangements with any third party via the Site or on a third-party site.
• Any violation of these General Terms of Use or of any law or the rights of any third party.
• Any claims related to the content of Our books, social media platforms, or other promotional materials.

8. Data Privacy

We collect and process personal data in accordance with our Privacy Policy. By using PrepMeKids, you consent to our data practices as described in the Privacy Policy.

Personal and medical information collected is used solely for the purpose of book production, creation, and shipment. We engage external print partners who adhere to their own privacy and strict confidentiality policies.

Our print partners agree that they shall forever keep all Confidential Information a Secret and shall comply with all applicable requirements of the applicable data protection legislation. Both PrepMeKids and our print partners shall implement appropriate technical and organizational measures to protect personal data.

9. Digital Versions

Digital book versions will be available for up to six months from the date of purchase, after which they will be deleted. Users can access their digital book by using their individual login credentials.

10. Geographi Reach

PrepMeKids operates across various international markets.

11. Pricing and Payment Details

Information regarding the price of each Product and the payment process is presented on the Site. Availability determines the sale of all products, which are subject to Our approval of your order. We retain the right to refuse or cancel any order without the necessity of providing a rationale for such action.

We consider an order accepted only after we have confirmed it through an order confirmation. The order confirmation will include your order details, the price, and an estimated delivery time. Any times or dates stated for delivery are estimates only.

• PrepMeKids shall be unilaterally entitled to set the prices for its Services.
• PrepMeKids reserves the right to change the prices for its Services.
• PrepMeKids is entitled to change its prices to adjust for inflation, shipping costs, and other costs connected to Print Order.
• PrepMeKids reserves the right to change the prices for its Services, including the Print Product's cost and/or shipping cost connected to Print Order.
• PrepMeKids shall not be held responsible for any price change and/or variation due to routing and material cost increases affecting the print network.
• Users are advised to double-check, if needed, the product price and shipping cost prior to placing the Print Order.

Prices displayed on the PrepMeKids website are subject to change at any time prior to the completion of a purchase. Despite our best efforts to maintain accuracy, certain products listed on the site may have incorrect prices, or their prices may fluctuate between the time an order is placed and when it is accepted by PrepMeKids.

In the event that an incorrect price is used for a product, PrepMeKids reserves the right to take appropriate action. This may include reaching out to the customer to inform them of the error and provide the correct price, or alternatively, rejecting the order altogether. If the order is rejected due to an incorrect price, the customer will be notified accordingly, allowing them the opportunity to place a new order at the accurate price should they wish to proceed with the purchase.

PrepMeKids utilizes third-party payment processing services (e.g., payment processors) for transactions. We do not store or retain your payment card details; this information is directly transmitted to our third-party payment processors, whose handling of your personal information is governed by their Privacy Policy. These payment processors comply with PCI-DSS standards established by the PCI Security Standards Council, a collaborative effort involving major brands such as Visa, Mastercard, American Express, and Discover. These standards are designed to ensure the secure handling of payment information.

PrepMeKids utilizes Stripe as our payment processor for transactions. We do not retain your payment card details; this information is directly transmitted to Stripe, whose handling of your personal information is governed by their Privacy Policy. You can review their Privacy Policy at the following link: https://stripe.com/privacy Payment for orders must be made through our designated payment gateway provider at the time of placing your order, which constitutes acceptance by Us. Full payment will be processed at this time, and the contract will be deemed effective. You may be required to provide payment details to the relevant third-party payment gateway provider and accept additional terms and conditions for their service. We disclaim any liability arising from or related to your use of such third-party payment providers to the fullest extent permitted by applicable law.

By placing an order, you confirm that all information provided for order processing and delivery is accurate, and you assert ownership of the chosen payment method with sufficient funds or credit to cover the total order cost.

12. Value-Added Tax (VAT) & Taxes

The taxes and import duties applicable to your order are determined by the final value of the order and the prevailing rates established by the relevant tax jurisdiction.

Value-added tax (VAT) or similar indirect taxes, turnover taxes, and any other applicable taxes, duties, or levies ("Taxes") are calculated and added separately to the total Transaction Fee for each Print Order, and are the responsibility of the User, where applicable.

Any additional charges and costs associated with customs clearance, etc., are the responsibility of the importer, which is you. Customs regulations and practices vary widely among different countries, so we advise contacting your local customs office for further guidance.

Please note that tax rates are subject to change.

13. Print Errors, Quality and Color

While we make every effort to ensure accuracy in book content, errors may occur in text, inputs, or printing. Should any mistakes arise, please notify us, and we will do our best to fix them.

We strive to present the printed colors of our products on our website as accurately as possible. However, we cannot guarantee that the colors you see on your screen will precisely match those of the actual products.

14. Delivery Address, Estimates and Errors

You are responsible for providing a valid and accurate delivery address on our Site (PO boxes are not accepted). While we strive for seamless delivery, PrepMeKids is not liable for any consequential damages resulting from delivery errors, such as incorrect addresses or delays. It's important to note that delivery delays can occur due to various external factors, including peak seasons, natural disasters, weather conditions, and others.. Any delivery times provided are estimates only. While our shipping providers make reasonable efforts to deliver goods within the specified time frame, we do not accept liability for any failure to do so.

In cases where a Print Order is returned to the Print Service Provider due to an incorrect shipping address, missing shipping information, or the inability to receive the fulfilled Print Order, PrepMeKids will charge the User for the additional shipping costs associated with re-shipment by the Print Service Provider. The User is responsible for providing the correct shipping information for each placed Print Order.

However, if a package is lost or damaged, PrepMeKids will make reasonable efforts to rectify the situation. Please contact us at howcanwehelp@prepmekids.com for assistance.

If you order multiple Products, we may deliver your Order in installments. While we aim to process and manufacture your Product within the specified time frame, manufacturing times can vary. Any delivery times provided are approximate, and we are not liable for any losses or expenses due to delivery delays. Upon receiving the Product/s, inspect them for any defects or issues before accepting the delivery. Signing for good condition indicates acceptance of the goods' condition. If any parcels show signs of damage, note it on the delivery receipt for replacement or reprint eligibility. You must be available to accept delivery on the scheduled date, as the courier may attempt redelivery before returning the package to us at your expense. Refusal or return of delivery due to an incorrect address will result in a return fee, which is payable by the User. Failure to accept delivery without proper reason forfeits any replacement and refund entitlement.

15. Refunds

Refunds are not available for purchases made on our platform. Each book is meticulously crafted to order, tailored with inputs specific to your child. Due to the personalized nature of our products, once an order is processed, it cannot be returned or refunded.

Your understanding and cooperation in this matter are greatly appreciated. If you have any questions or require assistance, please reach out to us via email at howcanwehelp@prepmekids.com within 14 days of receiving your order.

16. Canceled or Suspended Orders

PrepMeKids reserves the right to cancel or suspend the processing of a Print Order in the event of an error with a print file or insufficient information to properly process a service request. Users will be notified in the event of a cancellation or suspension of a Print Order.

Once a purchase has been made on our platform, users are not able to cancel or suspend an order. PrepMeKids retains the sole discretion to cancel an order if there is insufficient information to complete the transaction or service agreement. If a user wishes to make a change, they must submit a new order request, which will be billed according to the payment terms.

17. Reprints & Re-shipment

PrepMeKids offers free-of-charge reprints in the following circumstances, provided they can be proven beyond dispute:

• The Print Order with tracking shipping option is lost.
• The Print Order is damaged upon delivery.
• A Print Product ordered is missing upon delivery.
• The Print Order with tracking is not delivered to the correct shipping address and lost, provided the address provided by the User is correct.

Reprints will not be provided in the following cases:

• The Print Order with an untracked shipping option is lost.
• The Print Order is printed incorrectly due to the User not following service guidelines or providing insufficient information.
• The Print Order delivery is missed due to incorrect or incomplete shipping and/or address information provided by the User.

Once an order is placed, it cannot be canceled, reprinted, or modified by the user. PrepMeKids reserves the right to cancel an order at its discretion if there is insufficient information to complete the transaction or service agreement. If a user wishes to make a change, they must submit a new order request, which will be billed according to the payment terms.

All requests and claims for misprinted, damaged, lost, or defective Print Orders must be filed in writing via email to howcanwehelp@prepmekids.com within 30 days after the Print Order has been placed. To proceed with reprint, refund, or re-shipment, the user must provide sufficient documentary evidence of the defective Print Product, as well as a description of the Print Order's issue.

18. Use of Content on Instagram, and Social Media Platforms

PrepMeKids values the engagement and creativity of our community. We may, from time to time, feature or share content created by our users on our website, or on our official instagram page and other social medical platforms. By sharing your content with PrepMeKids, you grant us a non-exclusive, royalty-free, worldwide license to use, reproduce, display, and distribute your content for promotional, educational, and inspiration purposes.

We respect your intellectual property rights and will prove proper attribution whenever possible. If you do not wish your content to be featured or shared, please contact us at privacy@prepmekids.com, and we will address your request as soon as possible.

We encourage you to share your experiences with our products and services, but please be mindful and respectful of the privacy and rights of others when posting on social media or other public platforms.

We reserve the right to remove, delete, or report comments that are hateful, false, or otherwise inappropriate at our sole discretion.

We cannot guarantee any of the information's accuracy or completeness. We are not liable for any posts or comments made by users on our platform or social media channels.

19. Intellectual Property Rights

All intellectual property rights (meaning patents, registered and unregistered trademarks and service markets, domain names, registered designs and design rights, copyright, etc) in and to the Site and all content and materials contained in the Site are owned by and shall remain owned by Us. Site Content may only be used for your personal, non-commercial use and shall not be reproduced, modified, copied, altered, distributed, framed, reproduced, displayed, transmitted or sold in any form or by any means in whole or in part. You may not remove any copyright or other proprietary notices contained in any Site Content.

The content, design, and logos on PrepMeKids are protected by intellectual property laws.

Users may not use our trademarks, logos, or copyrighted material without prior written consent from PrepMeKids.

20. Product & Site Changes

We reserve the right to revise, discontinue, or modify our products or services without prior notice. In the event that a product or service becomes unavailable, we will not be liable for any inconvenience caused.

We reserve the right to remove the Site or cease providing any services available through it at any time for any reason.

21. Governing Law and Dispute Resolution:

This Agreement is governed by the laws of the United States of America. In the event of any dispute or claim arising out of or in connection with this Agreement, both parties agree to resolve the matter through arbitration, with the mandated outcome being arbitration as agreed upon by both parties. By utilizing our products and services, the user agrees to resolve any disputes through arbitration as outlined herein.

The Parties undertake in good faith to take all steps to reach an amicable agreement to any dispute arising in relation to the validity, interpretation, or fulfillment of this Agreement.

Latest Update February 28, 2024